✎ Dear Sir or Madam, I am writing with a view to expressing my profound dissatisfaction with the smartphone I purchased via the official website of your company. The appliance I bought is Samsung Galaxy S7, deemed a state-of-the-art model. First of all, never have I been more dejected. Scarcely had I opened the parcel when I noticed there was a scratch on the screen. To make matters worse, it transpired the volume buttons function inappropriately. Whenever I turn the sound up, it turns down. Last but not least, unfortunately, the phone appears to be irresponsive to finger tapping. In conclusion, I feel genuinely resentful by the way I have been treated. Having included the bill of sale, I am sending the device back to you. As a reimbursement I demand a full refund; otherwise I shall be enforced to take legal action. I sincerely hope that you will give the subject your earnest consideration. I am looking forward to receiving your prompt response. Yours faithfully, XYZ Pozdrawiam,Marcin
